Exchanges can be made for other in-stock items, and must be shipped back to us within 30 days of receiving your item. Please contact us for more details. Exchanges are only accepted if the item is in absolutely unused condition. Buyer is responsible for paying return shipping and for shipping cost of the new item. Refunds will only be given in the case that you have received a defective product or the incorrect item.
We work very hard to represent everything accurately, and everything is made with the highest attention to detail. We know it can be tricky buying things online, so measurements and photos have been taken with great care. Please keep in mind that colors can vary from screen to screen. If you would like additional information about any item, please contact us and we will get back to you quickly. Please contact us within 7 days if there is a problem with the item you received. We want you to be happy!
All Custom orders, and or customized listed items, are all FINAL sale with no exceptions.
We will gladly exchange or credit returns.
Sorry no cash refunds.
Email us at firstname.lastname@example.org
Refunds return to:
851 Pine Avenue, Suite 100, Long Beach, California 90813
DOMESTIC SHIPPING: We generally ship once a week, typically on Tuesday via United States Postal Service (Flat Rate Shipping). Stocked items will be shipped within 7 days from payment. Made to order items may require a minimum of 2 weeks to complete.
For parcels refused or returned due to non payment of any type of fees the buyer will be charged a 10% restocking fee. Merchandise must be in undamaged and original condition when received.
*International buyers please note: the customs form will be filled out with the actual value of the item. Please be aware that some countries place charges on imported items and we are not responsible for any charges or taxes that your country's customs office may place on your package.